.svg)
IPrivacy Policy
Last Updated: June 2026
Kelly’s Canine Beautician is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information is collected, how it is used, and your rights regarding your personal data.
Kelly’s Canine Beautician
Email: charlie.rayment@gmail.com
Location: Oh My Paws, Royal Wootton Bassett, Swindon
When you contact Kelly’s Canine Beautician, book an appointment, or complete a contact form, we may collect:
• Name
• Email address
• Telephone number
• Information relating to your dog, including breed, age, health conditions, behavioural information, and grooming requirements
• Any information you choose to provide when contacting us
Your information is used to:
• Respond to enquiries
• Arrange and manage appointments
• Provide grooming services
• Communicate regarding appointments and bookings
• Maintain client records
• Improve our services and customer experience
We will only use your information where we have a legitimate reason to do so.
Reasonable measures are taken to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Your information is only retained for as long as necessary to provide services and meet legal obligations.
Kelly’s Canine Beautician does not sell, rent, or trade personal information to third parties.
Information may only be shared where required by law or where necessary to provide services requested by you.
This website may collect anonymous usage information through website analytics tools to help improve website performance and user experience.
This information does not personally identify visitors.
This website may use cookies to improve functionality and user experience.
For more information, please refer to the Cookie Policy.
Photographs may occasionally be taken of dogs before, during, or after grooming appointments for use on the website, social media channels, and marketing materials.
If you would prefer your dog not to be photographed, please let us know and we will respect your wishes.
Under UK data protection legislation, you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Object to certain uses of your information
• Withdraw consent where consent has been provided
This website may use trusted third-party services including website hosting, analytics, social media platforms, and contact forms.
These providers may process data in accordance with their own privacy policies.
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Kelly’s Canine Beautician
📧 charlie.rayment@gmail.com
By using this website, you agree to the terms outlined in this Privacy Policy.
Last Updated: June 2026
This Cookie Policy explains how Kelly’s Canine Beautician uses cookies on this website.
Cookies are small text files stored on your device when you visit a website. They help websites function correctly and improve the user experience.
Kelly’s Canine Beautician uses only essential and basic website functionality cookies where required.
These cookies may be used to:
• Ensure the website functions correctly
• Improve website performance and user experience
• Remember basic website preferences
This website does not use:
• Advertising cookies
• Third-party advertising trackers
• Behavioural tracking cookies
• Remarketing or retargeting cookies
• Personalised advertising technologies
Your information is not sold or shared with advertisers.
Basic website analytics may be used to understand how visitors interact with the website and to help improve its performance.
Analytics data is anonymous and does not personally identify individual visitors.
Most web browsers allow you to control, block, or delete cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality.
This website may include links to third-party websites or social media platforms. These websites may use their own cookies and tracking technologies, which are governed by their respective privacy and cookie policies.
Kelly’s Canine Beautician has no control over third-party cookie usage.
If you have any questions regarding this Cookie Policy, please contact:
Kelly’s Canine Beautician
📧 charlie.rayment@gmail.com
By continuing to use this website, you agree to the use of cookies as described in this policy.
At Kelly’s Canine Beautician, every appointment time is reserved specifically for your dog. To ensure appointments remain available for all clients and to allow sufficient time for each dog to receive the care they deserve, the following booking policy applies.
Appointments can be requested via:
• Contact Form
• Telephone
• Social Media
All appointments are subject to availability and are confirmed directly by Kelly’s Canine Beautician.
Please arrive at your agreed appointment time wherever possible.
If you are running late, please let us know as soon as possible. Significant delays may result in your appointment being shortened, rescheduled, or cancelled if it impacts other bookings.
We kindly ask for a minimum of 24 hours’ notice if you need to cancel or rearrange your appointment.
This allows the appointment to be offered to another client and helps keep the diary running smoothly.
Appointments cancelled with less than 24 hours’ notice may be subject to a cancellation charge of up to 50% of the booked service value.
Failure to attend an appointment without notice may result in a charge of up to 100% of the booked service value.
Repeated missed appointments may require future bookings to be secured with a deposit.
The safety and wellbeing of your dog will always come first.
If your dog becomes excessively stressed, aggressive, unwell, or unable to safely complete the grooming process, Kelly’s Canine Beautician reserves the right to stop or modify the groom where necessary.
In these circumstances, charges may still apply for time already spent grooming.
Additional charges may apply where excessive matting, difficult coat conditions, or additional grooming time is required.
Where possible, this will be discussed with you before proceeding.
Please inform Kelly’s Canine Beautician of any medical conditions, allergies, injuries, behavioural concerns, or recent veterinary treatment before your appointment.
This helps ensure the safest and most appropriate care for your dog.
If fleas or other parasites are discovered during a grooming appointment, additional cleaning and sanitation procedures may be required.
An additional charge may apply.
All prices displayed are guide prices and may vary depending on:
• Breed
• Size
• Coat condition
• Temperament and behaviour
• Grooming requirements
• Time required to complete the groom
If you have any questions regarding bookings, cancellations, or appointments, please get in touch.
📧 charlie.rayment@gmail.com
📞 07925 146216
This strikes a good balance between protecting Charlie’s time while still feeling friendly and approachable. The key clauses are the 24-hour cancellation notice, 50% late cancellation fee, and 100% no-show fee. Those are fairly standard in the grooming industry and discourage people from wasting appointment slots. 🐾✂️